Privacy policy

This page explains what information Nky Creations collects when you use this website, and what we do with it.

What we collect

• Your name, mobile number, delivery address and city when you place an order.
• Your email address if you choose to sign in. Signing in is optional.
• What you ordered, the options you chose, and any note you add for us.
• Messages and payment screenshots you send us on WhatsApp.
• What you type into the search box.
• Which products you looked at and what you searched for, kept on your own device so we can show "Continue browsing" and suggestions. If you sign in, this short list is also saved with your account so it follows you to your other devices.

How we use it

• To make, pack and deliver your order, and to contact you about it.
• To confirm your payment.
• To show your saved address and past orders when you are signed in.
• To show your review, with your first name only, if you write one.

Who we share it with

• The courier company, which needs your name, phone and address to deliver.
• Google, only if you choose "Continue with Google" to sign in.
• An AI service that helps our search box find products and choose suggestions. It receives only the words you type into search and the list of products you viewed, never your name, phone or address. Please do not type personal details into search. Photos you upload (of your outfit, or with a custom request) are also checked by this service, to make sure they suit the order and to help describe your request. After that only we can see them.
• Your location, only if you tap "Use my location" at checkout. We keep it with your order as a map pin so the courier can find you, and share it with no one else.
• Spacebrain, which runs the chat and voice assistant in the corner of the site. It receives what you type or say to the assistant. Please do not share card or bank details with it.

We do not sell your information, and we do not use it for anyone else's advertising.

Cookies and your device

We use a small cookie to keep you signed in. The items in your bag are stored on your own device. We do not use advertising cookies.

How long we keep it

We keep order records for as long as we need them for accounts, returns and tax. You can ask us to delete your account at any time.

Your choices

You can order without creating an account. You can erase your browsing history at any time with the "Clear" button next to "Continue browsing" on the home page. To see, correct or delete the information we hold about you, contact us on WhatsApp or through the contact details on this site.

Changes

If we change this policy we will update this page.