Returns and exchanges

We want you to love what you ordered from Nky Creations. Because most pieces are made by hand for you, please read this before ordering.

Made-to-order and customised items

Items made to your colours, size or design cannot be returned or exchanged for a change of mind. We will repair, remake or refund them if they arrive damaged, or if we made them differently from what you ordered.

Ready-stock items

You can ask for an exchange within 7 days of delivery if the item is unused and in its original packing. You pay the courier charges for sending it back.

Damaged or wrong items

• Message us on WhatsApp within 48 hours of delivery with your order number and clear photos.
• If possible, record a short video while opening the parcel. It helps us sort things out quickly with the courier.
• We will then offer a repair, a replacement or a refund.

Cancelling an order

• Ready-stock orders can be cancelled before they are dispatched.
• Made-to-order orders can be cancelled before we start making them. Once work has started, the advance payment is not refundable.

Refunds

Approved refunds are sent to your bank account, JazzCash or Easypaisa within 7 working days.